Terms and Conditions

Terms and Conditions

1) Subject of the Agreement
The consultant and the client enter into this agreement for counseling within the framework of sex counseling/therapy, systemic counseling/therapy, and couples counseling/therapy (hereinafter referred to as “counseling”). The goal of the counseling is to clarify specific concerns, develop solutions, and provide individual support based on discussions with the client. Sessions take place at the practice rooms of Praxis Weiße Villa in Hilden. Online sessions are also possible. The client agrees that these will be conducted via Zoom.

2) Counseling Fees and Payment Methods
The counseling fees depend on the type and duration of the session:

• Individual session on-site or online (60 minutes): €130 including 19% VAT.
• Couples session on-site or online (60 minutes): €195 including 19% VAT.
• Couples session on-site (90 minutes): €250 including 19% VAT.

Discounted package options are available upon request. Fees are due immediately and must be paid at the end of the session for in-person appointments. Payments can be made using all major cards, chip & PIN, contactless NFC payments, as well as Apple Pay and Google Pay. Clients attending in-person sessions receive their monthly invoices via email at the end of the month. For online sessions, payment must be received at least 48 hours before the session. The client will receive a payment link from the consultant via email in advance. Alternatively, bank transfers to the specified account are possible. Reimbursement through health insurance is not available.

3) Appointment Scheduling and Cancellation Policy
Appointments are individually arranged between the parties. Cancellations are free of charge up to 48 hours before the appointment (for Monday appointments, cancellations must be made by Friday at 12:00 PM) via email or phone. If a cancellation occurs after this period or the client does not attend the scheduled appointment, a cancellation fee of 50% of the session fee will be charged.

4) Termination of Collaboration
The collaboration between the client and the consultant can be terminated by either party at any time without stating reasons. Upon termination, the consultant retains the right to payment for all services provided, including outstanding cancellation fees, until full settlement has been made. There are no ancillary agreements to this contract. Any amendments must be in writing to the address provided below.

5) Counseling Success and Self-Responsibility
The consultant cannot guarantee the success of the counseling. The client acknowledges that the consultant acts to the best of their knowledge and ability, but success also depends significantly on the client’s active participation. The client assumes full responsibility for their mental and physical health during and between sessions. Decisions made following the counseling sessions remain within the client’s personal responsibility.

6) Health Condition
The client confirms that they do not suffer from any condition that would make counseling inadvisable or impair its effectiveness. If the client is already receiving psychotherapeutic or medical treatment, they are required to disclose this and discuss the benefits and risks with their respective healthcare providers.

7) Confidentiality
The consultant commits to confidentiality regarding all information obtained during the counseling process. A release from this confidentiality obligation requires the client’s written consent. Exceptions apply in cases where legal regulations require reporting, particularly in situations involving danger to life or physical safety.

8) Additional Notes
It is expressly stated that this counseling does not constitute medical treatment or psychotherapy as defined by the German Psychotherapy Act (PsychThG).
The use of the term “therapy,” such as systemic therapy, sex therapy, or couples therapy, refers to an in-depth counseling process in this context.
The consultant does not diagnose, conduct medical histories, prescribe medication, or promise healing.
Client data relevant to counseling sessions is collected and stored in compliance with data protection regulations. The current data protection information and client consent form are attached to the “Agreement for Collaboration.”
Clients are advised that no services provided in the practice or online replace medical treatment. Consulting a physician is recommended to rule out physical causes for complaints. The responsibility for this remains with the client.
The consultant regularly participates in case supervision (group or individual). The purpose of supervision is to reflect on counseling and therapeutic work to improve professional practice. During supervision, anonymized content from sessions may be discussed.

9) Jurisdiction, Liability, and Client Responsibility
The place of jurisdiction for all disputes arising from this agreement is Düsseldorf. The consultant is only liable for damages caused intentionally or through gross negligence. Liability is limited to the amount of the paid counseling fee.

10) Data Sharing with Third Parties
The consultant does not share personal data with third parties unless explicit written consent has been provided. As explained in the attached privacy policy of the “Agreement for Collaboration,” the consultant takes great care in handling client data. However, confidentiality and security cannot be guaranteed for third-party service providers (such as telephony, email, online calendars, video conferencing tools, accounting systems, payment providers, and cloud storage services).

Effective Date: January 1, 2025